Terms and Conditions

---

We promise 100% satisfaction

If you don't love it, we'll take it back

We want you to love your frame. If you are not satisfied for any reason with it, you may return your purchase for a replacement or refund within 30 days of receipt.

Safety First Shopping

Your information is secure while shopping on Platelift. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for an exchange, credit or refund within 30 days of receipt.

RETURN POLICY - PRODUCT RESTRICTIONS

Platelift products are subject to special return restrictions.

RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Platelift for inspection before a determination can be made as to the state of the product.

WHO COVERS THE RETURN SHIPPING COST?

Platelift will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Platelift representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Platelift reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Platelift support as to how the return should be handled prior to placing the items back in transit to Platelift.

HOW TO RETURN AN ITEM

1. Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.

2. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate color), account credit, or a refund.

3. Once the topic is selected, you will be asked to select the product that you want to return.

4. Provide the provide digital images of damaged or defective products.

WHAT THE RETURN PROCESS USUALLY ENTAILS

If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

Platelift